Referral Care Coordinator - 1099 - Contract to Hire

Turn Referrals Into Impact

Manatee is a virtual mental health clinic for kids and families. We partner with pediatricians, ecosystem partners, and health systems to connect families to care, fast. As a Referral Coordinator, you’ll be the engine behind that connection. This is a remote, flexible 1099 role ideal for someone who thrives in a fast-moving, goal oriented, and mission-driven environment.

About the Role:

This is a contracted, hourly position with the option to move full time, where you’ll guide families, lead administrative processes, and help improve care delivery. You’ll manage family onboarding, provider scheduling, build referral relationships, serving as the first line of support for families looking for Manatee’s services.

What You’ll Do:

• Own the Referral Flow: Track incoming referrals, reach out to families, and guide them into care—quickly and compassionately.
• Be the Face of Manatee: Communicate with referring providers, build trust, and send updates that keep them coming back.
• Keep it Moving: Manage follow-ups, handle questions, and make sure no family slips through the cracks.
• Spot the Gaps: Help us improve processes and boost referral conversion.

About You:

• 2+ years in care coordination, medical admin, or customer success—ideally in pediatrics or behavioral health
• Warm, clear communicator (especially on the phone)
• Obsessed with follow-through and documentation
• Comfortable juggling multiple systems (CRM, EHR, email, etc.)
• Able to work independently and hit daily targets

Why Join Us?

• Mission: We make care happen for families who need it most.
• Remote & Flexible: Work from anywhere, on your schedule.
• Scale What Works: Be part of a fast-growing, referral-first model that’s already trusted by hundreds of pediatric practices.
• Real Impact: Your work connects families to life-changing care, often in under 2 days.

Our Core Values:

• Children First: They are our focus and future.
• Diversity as Strength: Inclusion fuels innovation.
• Embrace Growth: Challenge and change are necessary.
• Kindness Always: It’s the foundation of everything we do.