Business Development Director
InStride Health
Sales & Business Development
Boston, MA, USA
Posted on Wednesday, September 13, 2023
About UsInStride Health is transforming pediatric mental healthcare. Our mission is to provide desperately needed, insurance-based access to virtual treatment that works for kids and teens with mod/severe anxiety & OCD. Through this mission, we are expanding access to care, increasing engagement in treatment, and improving treatment outcomes. We are doing this by combining research-backed clinical care and innovative technology to eliminate the major problems with care today: difficulty finding providers, months of waiting to be seen, arduous onboarding processes, and inconsistent use of evidence based therapies and outcomes tracking.
Team InStride Health: Our Core Values
- Give Heart: We lead with heart, treating patients and their families the way we want our loved ones to be treated.
- Work Smart: We find smarter ways to solve hard problems and fix the broken mental health system by leveraging technology, diversity of thought, and innovation.
- Have Humility: We leave our egos at the door, empowering our team to collaborate, celebrate diversity, and adopt a growth mindset.
- Embrace Community: We all belong. We are in this together, and we never worry alone. We believe in each other and recognize that every voice matters.
- Become a subject matter expert on all aspects of InStride's services to successfully be able to represent InStride's value proposition to a variety of stakeholders in the market
- Develop and maintain meaningful referral relationships with stakeholders across your assigned market: executives from large hospital systems and healthcare practices (e.g., Advocare, RJWBarnabas Health, Summit Health, New York Presbyterian, NorthWell Health), program leaders, referral coordinators, and influential clinicians
- Effectively establish a clear pathway for your referral partners into our rapid intake process
- Maintain a regular servicing schedule for existing referral partners to ensure partner success and therefore we remain a trusted referral partner
- Use creativity to locate new and exciting referral channels to help provide access to treatment
- Partner with your Marketing Team to ensure campaigns and events are properly marketed and see the expected intake growth upon campaign or event
- Partner with local Care Delivery Teams during outreach events and serve as support for local partnerships
- Attend presentations, local & regional conferences, and events to increase community awareness for InStride and when necessary, bring in your clinical and operational experts to support you
- Work closely with clinical leaders, operations teams, and growth teams to develop regional strategies for driving relationship performance and scheduled intake goals
- Meet targets for your defined region. Proactively communicate how goals are tracking against those targets.
- Organize and maintain detailed records in InStride CRM and sales management tools
- Review prospect activity, anticipate customer needs and partner with Product, Engineering and Client Success to provide customer feedback and improve InStride's solutions
- 7-10+ years of (any combination of) healthcare outreach, sales/marketing, healthcare operations or general healthcare related field experience
- Deep understanding of providers, particularly large health systems, medium/large size PCP/pediatrician practices, and/or POs of affiliated PCP/pediatricians
- You've got a proven track record of successful relationship building and territory/sales growth
- Ability to leverage existing team/resources successfully. You take a quarterback approach to growing your region, getting other InStride SMEs involved as needed
- Ability to analyze local community KPIs
- Ability to articulate the vision, mission and strategy
- Experience selling a product in a dynamic growth-oriented environment (we need people who are quick on their feet without all the answers)
- Desired: Mid-Atlantic / Northeast provider experience with some existing deep relationships in the region
- Proven track record of successfully building and expanding referral networks within the healthcare industry
- Comprehensive understanding of referral dynamics
- Excellent communication, negotiation, and relationship-building skills
- Strategic thinker with the ability to analyze market trends and develop innovative referral development strategies
- Proficiency in CRM software, data analytics, and market research tools
- Ability to excel in a fast-paced and dynamic environment
- Willingness to travel as needed, based on the needs of your partnerships
- Generous benefits package (401k with match, Flexible PTO, paid holidays, 4 week paid sabbatical, 12 week paid parental leave, health benefits starting on your first day, and more)
- Ground floor entry into a company that is changing the landscape of pediatric mental health treatment
- Ability to help thousands of children and families get the care they need
- Excellent compensation for doing what you love
- Opportunity to work with talented and highly experienced team members who have devoted their lives to solving this problem
- Fully virtual: work from the comfort of your home with periodic in-person retreats
- Opportunity for growth within the company