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Customer Success Manager- K12 Education and Healthcare LA County, CA

Hazel Health

Hazel Health

Customer Service, Sales & Business Development
Posted on Tuesday, September 12, 2023

Hazel Health, the national leader in school-based telehealth, was founded in 2015 to address systemic inequities in healthcare access, and ensure all children can get the quality care they need and deserve. We leverage digital health technology to provide on-demand physical and mental health care services to over 2 million students in school districts across the country.

Physical and mental telehealth has become more relevant in the lives of children than ever before. Hazel is experiencing tremendous company growth as we respond to our nation’s call for equitable, affordable, and safe virtual access to healthcare.

We are a mission-driven team of healthcare and business leaders, educators, and tech innovators, bringing together our unique skills in a meaningful way to do good in the world. Please consider joining us to share your gifts and talents with a growing and diverse organization, working to make healthcare available to all students.

The Role: Customer Success Manager

Location: West Coast (LA County, CA)

About this role:

We are looking for dynamic, empathetic, and action-oriented individuals to join our exciting Customer Success team.

As a Customer Success Manager, your primary responsibility will be to ensure the successful adoption and ongoing usage of Hazel services within the schools Hazel Health serves. You will work closely with the Account Management and Implementation teams to establish an infrastructure for school support. As a Customer Success Manager, you will have hands-on experience working with our school nurses and other health staff, at the forefront of ensuring access to quality healthcare for all students.

What You’ll Do:

  • Develop strong relationships with school sites and develop a deep understanding of the school’s healthcare needs.
  • Ensure a high level of school satisfaction
  • Establish, maintain, and mature the relationship with school nurses, school counselors, and other school staff.
  • Train school staff in group and one-on-one settings, virtually and in person on how to use the Hazel telehealth system at school sites.
  • Support the parent and teacher education process and enroll students into the Hazel program.
  • Regularly meet and communicate with the school health and leadership teams to ensure awareness of Hazel products and school engagement.
  • Ensure a high level of school satisfaction.
  • Attend and facilitate specific community events as a representative of Hazel Health. Act as an informative, supportive, inclusive, kind, and thoughtful connection to the community.
  • Develop deep knowledge of the community and community resources.
  • Build a Hazel community amongst schools, parents, and other key stakeholders.
  • Additional duties as assigned

Your Background:

  • Passion for our mission
  • Experience working with children in diverse socio-economic environments is strongly desired.
  • Demonstrate cultural empathy for the diverse subgroups of students and families we serve in the school district.
  • Strong verbal and written communication skills, and demonstrated ability to understand and convey information clearly.
  • Demonstrated ability to follow through on commitments and scheduled events.
  • Open to feedback and personal development.
  • Able to exercise kindness, humility, tact, courtesy, and diplomacy when dealing with individuals at any level.
  • Able to maintain confidentiality, exercise discretion, and professionally represent Hazel
  • Ability to work as a team player and adapt to change effectively.
  • Understand the role as serving the school district and the student/community population.
  • Able to work independently and work proactively to address customer needs.

Minimum requirements:

  • Bachelor's degree or above from an accredited institution
  • Experience in customer relations roles, preferably with account management responsibilities
  • Experience in the education K12 industry is a plus
  • Former educators or school nurses are welcome to apply!
  • Meet specific fingerprinting requirements for DOJ-cleared access to work on a school campus

Hazel’s Core Values:

  • Exceptional Partnership: We seek to understand, align, and then work to exceed the highest expectations of those we serve.
  • Always Accountable: We set high standards for ourselves and each other and deliver. We do what we say we are going to do.
  • Make it Happen: Every teammate has the power and responsibility to make our company better. We are collectively imagining and building the product and company of our dreams.
  • One Team: Our success is driven by building relationships and collaborating across teams, geographies and functions. Bringing in diverse perspectives and understanding everyone’s personal story drives to transformative solutions.
  • Never Stop Innovating: We are bold. Our goal is to make transformational change. Sometimes we will fail, and we use it to learn and drive forward.
  • Drive Impact: Everything comes down to the impact Hazel makes on people - our families and students, our teammates, our partners, our neighbors, ourselves.

Our Benefits:

This is an exciting position in a fast-paced organization. We offer:

  • A competitive compensation package
  • Flexible work hours and the option to work remotely
  • Generous, high-quality medical, dental, and vision coverage
  • 401K with a 100% employer match for contributions up to 4% of the salary
  • 15 days PTO and 11 paid holidays annually
  • Flexible Spending Account (FSA)
  • Employer-paid short-term and long-term disability and employer-sponsored life insurance
  • A positive, supportive, and passionate team

Our Stance On Diversity:

At Hazel, we don’t just accept differences—we thrive on them. We recognize that having diverse perspectives and backgrounds among our teammates makes our company, our solutions, and our service to families and schools stronger. We are committed to making Hazel an inclusive work environment and helping all staff grow professionally.

Hazel is proud to be an equal-opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, national origin, sex, gender identity, sexual orientation, age, marital status, disability status, or Veteran status.

All offers of employment are conditioned on a candidate’s consent to a background check and our satisfaction with the results. Qualified candidates with arrest and conviction records will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.